Vrbo in Major Reversal on Guest Refund Policies - Skift
Summary
This Skift article highlights a significant shift by VRBO in their guest refund policies. The reversal likely impacts host income and guest expectations. Hosts should prepare for adjustments to their cancellation policies and guest communication strategies to align with the platform's changes.
Action Items
- ✓Hosts should review and update their cancellation policies to align with VRBO's new guidelines.Effort: lowImpact: medium
- ✓Hosts should familiarize themselves with the specific details of VRBO’s revised refund structure to accurately address guest inquiries and potential disputes.Effort: lowImpact: medium
- ✓Adjust guest communication templates to reflect the updated refund policies, ensuring transparency and managing guest expectations.Effort: lowImpact: medium
Common Mistakes
- ⚠Failing to update cancellation policies and communication could lead to guest dissatisfaction and negative reviews.
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