Insight
Airbnb allegedly refused to ban a guest who racially abused a host, highlighting a potential issue with platform enforcement of guest behavior policies.
Airbnb 'refused to ban guest who racially abused host over temperature of flat'
Summary
This article reports on Airbnb's refusal to ban a guest who racially abused a host. Hosts should be aware of platform policies regarding guest behavior and how they are enforced, and document all instances of abuse.
Key takeaway