Read more about the updated airbnb pillars here: https://www.instagram.com/p/CzzDlJWubDj/ #shorts

253 viewsabout 2 years ago0m 58sScore: 80

Michael Chang

intermediate
Airbnb
OTA Strategy
Guest Reviews
Experienced Hosts
Investors

Summary

Michael Chang discusses Airbnb CEO Brian Chesky's admission that the company is fundamentally broken, citing issues with service and reliability. Chang notes that Airbnb's success lies in creating a two-sided market that attracts both hosts and guests, but highlights the need for hosts and investors to pay close attention to the upcoming implementation of the six things the CEO plans to address.