Read more about the updated airbnb pillars here: https://www.instagram.com/p/CzzDlJWubDj/ #shorts
253 viewsabout 2 years ago0m 58sScore: 80
Michael Chang
intermediate
Airbnb
OTA Strategy
Guest Reviews
Experienced Hosts
Investors
Summary
Michael Chang discusses Airbnb CEO Brian Chesky's admission that the company is fundamentally broken, citing issues with service and reliability. Chang notes that Airbnb's success lies in creating a two-sided market that attracts both hosts and guests, but highlights the need for hosts and investors to pay close attention to the upcoming implementation of the six things the CEO plans to address.