Insight
Exceptional guest service, such as waking a guest for a natural phenomenon, can lead to memorable experiences and positive guest feedback.
Airbnb host wakes guest in the middle of the night so she doesn’t miss the northern lights
Summary
An Airbnb host in Norway went above and beyond by waking their guest in the middle of the night to witness a rare Northern Lights display. This act of exceptional guest service highlights the potential for creating unforgettable experiences and fostering strong guest relationships.
Key takeaway