I'm an Airbnb Superhost who's had over 400 guests. Here are 5 things I wish visitors knew before checking in. - Business Insider
Summary
This Business Insider article, from an Airbnb Superhost, provides insights into guest expectations. The article highlights how hosts can improve guest experiences by communicating clearly, managing expectations, and creating a positive arrival experience. Implementing these tips can lead to better reviews and higher guest satisfaction.
Key Insights
- •The article is written by an Airbnb Superhost with over 400 guests, giving credibility to the advice provided.
Action Items
- ✓Hosts should clearly communicate check-in procedures and house rules before arrival to set expectations.Effort: lowImpact: medium
- ✓Consider providing detailed instructions and photos for amenities like the TV or appliances.Effort: lowImpact: medium
- ✓Ensure your listing description accurately reflects the reality of the space, managing guest expectations.Effort: lowImpact: medium
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