Why Is Vrbo Shifting from Pro-Host to Pro-Guest with Its Major Reversal on Guest Refund Policies? - RSU by PriceLabs
Summary
This article from PriceLabs discusses VRBO's shift toward prioritizing guest refunds, suggesting a change in platform strategy. The key reversal impacts host refund policies, potentially reducing host control and increasing guest-friendliness. This shift could impact host profitability and management, requiring hosts to adapt strategies for bookings and guest communication.
Key Insights
- •VRBO is shifting to a more guest-centric refund policy.
Action Items
- ✓Hosts should review and potentially adjust their cancellation policies and communication strategies to adapt to the changes on VRBO.Effort: lowImpact: medium
Tools & Resources
- →PriceLabs: RSU by PriceLabs analyzes the shift.
More from Hosting Operations
An Airbnb guest was accused of damaging property and received a payment request with blurry photo evidence, highlighting potential issues with host-guest disputes. This emphasizes the importance of clear communication, proper documentation, and understanding Airbnb's resolution process for handling damage claims. Hosts should have strategies in place to protect themselves against unfair claims.
Airlines canceled over 7,000 flights due to a major blizzard hitting the Northeast, impacting 54 million people. Heavy snow and high winds are expected overnight, causing significant travel disruptions. Hosts should be aware of potential guest cancellations and adjust their strategies accordingly. Consider offering flexible cancellation policies.
RENTAL12's properties have received Booking.com's Traveller Review Awards for 2026, a significant achievement reflecting high guest satisfaction. The company also celebrates its fourth year as an Airbnb Superhost. These awards highlight the importance of consistent guest experience and platform performance in the competitive STR market.
Curated by Learn STR by GoStudioM