Question 1

What does CHANNEL MANAGER mean in short-term rentals?

Accepted Answer

Channel manager: Software that allows hosts to manage listings, calendars, and bookings across multiple Online Travel Agencies (OTAs) from a single dashboard.

Question 2

What does CO-HOSTING mean in short-term rentals?

Accepted Answer

Managing a short-term rental property on behalf of an owner in exchange for a percentage of the revenue or a flat fee.

Question 3

What does PROPERTY MANAGEMENT SYSTEM (PMS) mean in short-term rentals?

Accepted Answer

A Property Management System (PMS) is software used by hosts and property managers to manage bookings, pricing, and guest communication.

Question 4

What does TURNOVER mean in short-term rentals?

Accepted Answer

A turnover in short-term rentals is when a checkout and a check-in occur on the same day for a property, requiring efficient coordination between guests and cleaning staff.

Question 5

What does PMS mean in short-term rentals?

Accepted Answer

PMS stands for Property Management System or Property Management Software, a common tool used in the vacation rental industry.

Question 6

What does AIRCOVER mean in short-term rentals?

Accepted Answer

Airbnb's comprehensive protection program for hosts that includes guest damage protection and host liability insurance.

Question 7

What does CHARGEBACK mean in short-term rentals?

Accepted Answer

A chargeback occurs when a guest disputes a charge with their credit card company, leading to funds being pulled back from the merchant. This is a significant concern for hosts acting as the merchant of record.

Question 8

What does HECTIC HOST mean in short-term rentals?

Accepted Answer

A "hectic host" is a short-term rental operator overwhelmed by day-to-day tasks, often managing 5-10 units without robust systems, leading to burnout and an inability to scale.

Question 9

What does CO-HOST mean in short-term rentals?

Accepted Answer

A co-host in the Airbnb context is akin to an assistant or manager who takes on specific responsibilities from the primary host, freeing up the host's time. They help manage tasks like guest communication, cleaning coordination, and maintenance.

Question 10

What does INSTANT BOOK mean in short-term rentals?

Accepted Answer

Instant Book for Direct Premium relies on Auto-host guest vetting results, allowing automatic acceptance of bookings that meet a set risk tolerance (green, yellow, or orange).

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