Question 1

What does CHANNEL MANAGER mean in short-term rentals?

Accepted Answer

Channel manager: Software that allows hosts to manage listings, calendars, and bookings across multiple Online Travel Agencies (OTAs) from a single dashboard.

Question 2

What does PMS mean in short-term rentals?

Accepted Answer

Property Management System; software used by hosts to manage multiple listings, calendars, and communications in one place.

Question 3

What does CO-HOSTING mean in short-term rentals?

Accepted Answer

Managing a short-term rental property on behalf of an owner in exchange for a percentage of the revenue or a flat fee.

Question 4

What does PROPERTY MANAGEMENT SYSTEM (PMS) mean in short-term rentals?

Accepted Answer

A Property Management System (PMS) is software designed to help short-term rental hosts manage bookings, calendars, pricing, listings, and communication across multiple platforms.

Question 5

What does TURNOVER mean in short-term rentals?

Accepted Answer

The entire process of cleaning, restocking, and preparing a short-term rental property between a guest checkout and the next guest check-in.

Question 6

What does AIRCOVER mean in short-term rentals?

Accepted Answer

Airbnb's comprehensive protection program for hosts that includes guest damage protection and host liability insurance.

Question 7

What does CHARGEBACK mean in short-term rentals?

Accepted Answer

A dispute initiated by a credit card holder for a transaction, where the credit card company refunds the transaction to the cardholder, potentially causing financial loss to the host.

Question 8

What does FIELD CODES mean in short-term rentals?

Accepted Answer

Dynamic placeholders used in messages (e.g., {GFFIRST}) that automatically pull specific guest or booking data into a text to personalize mass communications.

Question 9

What does HECTIC HOST mean in short-term rentals?

Accepted Answer

A "hectic host" is a short-term rental operator overwhelmed by day-to-day tasks, often managing 5-10 units without robust systems, leading to burnout and an inability to scale.

Question 10

What does INSTANT BOOK mean in short-term rentals?

Accepted Answer

An Airbnb feature that allows guests to book a property immediately without the host's manual approval for each request.

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