EP169: How to Close the Gap For Your Airbnb Guests
Summary
This podcast episode from 2017 offers insights on personalizing your Airbnb listing to create a unique guest experience. The speaker emphasizes going beyond basic furnishings, offering personalized information, and proactively anticipating guest needs. Hosts can apply these strategies to differentiate their listings and enhance guest satisfaction.
Key Insights
- •The host recommends designing playbooks filled with activities for specific guest types.
- •The article suggests two main approaches to Airbnb: a clean, sterile look with basic IKEA furniture or adding character through art and personal items.
- •The host provides extensive introductory emails, including transportation info, door codes, Wi-Fi passwords, and restaurant recommendations.
Action Items
- ✓Create a detailed welcome email that anticipates guest needs, including essential information such as door codes and Wi-Fi passwords.Effort: lowImpact: medium
- ✓Consider adding personalized touches like artwork, board games, or unique decor to your listing.Effort: lowImpact: medium
- ✓Develop playbooks or guides with tailored activities based on common guest interests to enhance their experience.Effort: mediumImpact: medium
Tools & Resources
- →Google Drive: The episode mentions using Google Drive for sharing a House Manual.
- →Hostfully: The article mentions Hostfully as a resource.
More from Your Listing
This article discusses a Georgia Airbnb host who received negative attention after sharing a post criticizing guests who left the unit in perfect condition. The story highlights the importance of maintaining a positive online presence and avoiding unnecessary complaints about guests, particularly when there is nothing wrong. The potential for reputational damage is the primary concern.
This article highlights an Arkansas Airbnb property designed to evoke the English countryside aesthetic. It's a look at how hosts can create unique and appealing listings by focusing on design and theming. Understanding how to differentiate your property is essential for attracting guests.
An Airbnb host reported earning $2,300 per month with nearly constant bookings. However, dealing with difficult guests caused them to exit the STR market. This experience highlights the potential for revenue in short-term rentals, balanced by the challenges of guest management and the impact on a host's time and mental well-being.
Curated by Learn STR by GoStudioM