Airbnb to Hide Guest´s Profile Pictures before Booking

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Published: November 1, 2018
Hosting Operations

Summary

Airbnb is changing its policy to hide guest profile pictures until a booking is accepted. Hosts should be aware of this change and consider how it might impact their decision-making process when evaluating booking requests, and ensure they are up to date on Airbnb's policy.

Key Insights

  • Airbnb will hide guest profile pictures from hosts until a booking is accepted to prevent potential discrimination based on appearance.

Action Items

  • Review your current processes for evaluating booking requests and consider how this change might affect your ability to assess guests.
    Effort: low
    Impact: medium

Common Mistakes

  • The article warns against making booking decisions based on racial considerations, highlighting the potential for discrimination.

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