Hospitality Masterclass: 16 Tips to Create an Outstanding Guest Experience
Summary
This article, from 2019, features a superhost's tips for creating a great guest experience. The host emphasizes cleanliness, technology upgrades (HD/4K TVs, fast WiFi), thoughtful amenities (coffee, beverages), and proactive communication. Hosts should review these strategies to improve their guest experience.
Key Insights
- •The host provides bottles of water in the fridge, coffee service with sweeteners, creamers, and tea bags, and tea kettles.
- •The host uses LED lighting everywhere, inside and out, and festive string lights over the outdoor courtyards and decks.
Action Items
- ✓Consider upgrading your technology, like providing fast WiFi and HD/4K TVs in your properties.Effort: mediumImpact: medium
- ✓Implement proactive communication before, during, and after guests' stay, and respond publicly to every guest review.Effort: lowImpact: medium
- ✓Provide additional amenities such as water bottles, coffee, tea, and ask guests about their preferred beverages.Effort: lowImpact: medium
Tools & Resources
- →Get Paid For Your Pad: The article is from Get Paid For Your Pad.(getpaidforyourpad.com)
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