Insight
The host provides bottles of water in the fridge, coffee service with sweeteners, creamers, and tea bags, and tea kettles.
Hospitality Masterclass: 16 Tips to Create an Outstanding Guest Experience
Summary
This article, from 2019, features a superhost's tips for creating a great guest experience. The host emphasizes cleanliness, technology upgrades (HD/4K TVs, fast WiFi), thoughtful amenities (coffee, beverages), and proactive communication. Hosts should review these strategies to improve their guest experience.
Key takeaway