How to Maintain Outstanding Hospitality While Scaling to 80+ Units
Summary
This podcast episode discusses how to maintain exceptional hospitality while scaling a short-term rental business, even to 80+ units. The speaker, Steve Patterson, shares tips on building guest relationships and leveraging technology. Hosts can learn how to create memorable experiences and use online tools for communication.
Key Insights
- •Steve Patterson has maintained Superhost status while scaling his business to 80+ units.
- •Creating memories and stirring emotions is a key focus to differentiate the STR business with outstanding service.
Action Items
- ✓Use online tools, such as video to communicate with guests.Effort: lowImpact: medium
- ✓Consider personalizing stays around the reason for travel to improve guest experience.Effort: lowImpact: medium
Tools & Resources
- →WhatsApp: Podcast mentioned WhatsApp.
- →BombBomb: Podcast mentioned BombBomb.
- →Loom: Podcast mentioned Loom.
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