How to Get 100% Five-Star Review on Airbnb – with Martin Chilangles
Summary
This episode of Get Paid For Your Pad dives into how to achieve a 100% five-star review rating on Airbnb. It emphasizes the importance of creating a personal connection with guests and exceeding their expectations through proactive problem-solving and thoughtful gestures, like anticipating needs and responding quickly. Hosts can learn how to apply marketing principles to better understand and cater to their target market to improve guest experience.
Key Insights
- •Martin Chilangles, an Airbnb Superhost, has received only five-star reviews on his listing, highlighting the possibility of consistently achieving high ratings.
- •Understanding your target market (customer avatar) helps hosts make better decisions and put clients' needs first.
Action Items
- ✓Create a personal connection with your guests and proactively address potential issues. This can involve anticipating needs, responding quickly to messages, and providing small gifts.Effort: lowImpact: medium
- ✓Consider your Unique Selling Proposition (USP) to differentiate your listing. Examples include business travelers who seek specific amenities or locations.Effort: mediumImpact: medium
Tools & Resources
- →Airbnb listing: Martin Chilangles' Airbnb listing is mentioned.
- →STR Profit Academy: STR Profit Academy is mentioned.
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Curated by Learn STR by GoStudioM