How to Set Up an Accessibility Friendly Airbnb

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Published: June 29, 2020
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Summary

This article, originally published in 2020, discusses setting up an accessibility-friendly Airbnb listing. The article shares tips on how hosts can accommodate differently-abled travelers and the potential marketing benefits of doing so. Hosts should consider how to make their properties more accessible, such as step-free access and roll-in showers, to potentially stand out in their market.

Key Insights

  • Many markets have very few short-term rental (STR) units that accommodate travelers with limited mobility or other special needs, so accessible listings stand out.
  • The Superhost behind Zennia Hospitality, has maintained a remarkable 4.99 average over 188 reviews by stressing hospitality and cleanliness.

Action Items

  • Consider designing a listing with wheelchair access.
    Effort: medium
    Impact: high
  • Make sure units are super-clean.
    Effort: low
    Impact: medium
  • Be yourself in interactions with guests.
    Effort: low
    Impact: medium
  • Underpromise and overdeliver.
    Effort: low
    Impact: medium

Tools & Resources

  • CDC Guidelines: CDC Guidelines on Cleaning & Disinfecting
  • Airbnb: Margie on Airbnb
  • STR Profit Academy: STR Profit Academy
  • Zennia Hospitality: Margie Schrader is the Superhost behind Zennia Hospitality.
  • Airbnb’s COVID-19 Cleaning Guidelines: Airbnb’s COVID-19 Cleaning Guidelines

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