How to Set Up a Multilingual Airbnb—with Tracey Northcott

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Published: October 4, 2021
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Summary

This podcast episode discusses how to create a multilingual Airbnb to accommodate international guests. It emphasizes the importance of providing translated information and anticipating guests' needs rather than relying solely on tools like Google Translate. Action items include creating infographics and using human translators.

Key Insights

  • •Hiring a human translator is suggested over using Google Translate because it's more professional and welcoming.
  • •Providing infographics for appliances, house rules and trash/recycling information can improve the guest experience.

Action Items

  • ✓
    Curate links to local recommendations and FAQs in multiple languages.
    Effort: medium
    Impact: medium
  • ✓
    Provide infographics and translated information (house rules, appliance instructions).
    Effort: medium
    Impact: medium

Tools & Resources

  • →
    Tokyo Family Stays: Tokyo Family Stays, Tracey Northcott Consulting, and Tracey on Instagram are mentioned.

Common Mistakes

  • ⚠Relying on Google Translate is unprofessional and unwelcoming.

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