A guest was shocked to find nearly 'every surface' of a vacation home covered in rules - Business Insider
Summary
A recent article highlights a guest's negative experience due to excessive house rules displayed throughout a vacation rental. Hosts should carefully consider the balance between necessary rules and creating a welcoming guest experience to avoid a negative impact on reviews and bookings.
Key Insights
- •The guest was shocked to find nearly 'every surface' of a vacation home covered in rules.
Action Items
- ✓Review your house rules and listing description to ensure they are concise, clear, and don't overwhelm guests.Effort: lowImpact: medium
Common Mistakes
- ⚠Overly detailed or excessive house rules can create a negative guest experience, potentially leading to lower ratings and reduced bookings.
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