Airbnb host wakes up guest in the dead of night so she wouldn't miss the northern lights - Upworthy
Summary
An Airbnb host's dedication shines in a heartwarming tale of going above and beyond. This host woke a guest in the middle of the night so they wouldn't miss the Northern Lights. This exemplifies exceptional guest service, creating memorable experiences and potentially boosting reviews.
Key Insights
- •The host prioritized the guest's desire to see the Northern Lights, demonstrating a high level of attentiveness to guest needs.
Action Items
- ✓Focus on guest reviews to measure how guests are receiving your experience. Use guest feedback to modify future stays.Effort: lowImpact: medium
- ✓Consider going the extra mile for guests. Ask what they are most looking forward to and try to make those experiences happen.Effort: lowImpact: medium
- ✓Review your Airbnb listing description and amenities, highlighting any unique features or experiences guests can expect.Effort: lowImpact: medium
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