Insight
The article highlights a disagreement between a host and guest over what constitutes an amenity. The guest expected hot water to be included, while the host did not consider it a guaranteed feature.
An Airbnb Host Tells a Guest That Hot Water Is "Not an Amenity"
Summary
This article discusses an Airbnb host's perspective on amenities, specifically the host's assertion that hot water is not an amenity. Hosts should review their listing descriptions and communication to accurately reflect what they offer, and avoid potential guest dissatisfaction.
Key takeaway