Insight
In 2026, the ability of front-line managers to engage, develop, and retain talent will define organizational success.
The 2026 Workforce Wake-Up Call: How Engagement and Retention Will Define Business Success
Summary
This article discusses the importance of employee engagement and retention in 2026, highlighting the need for creating a culture of belonging, prioritizing manager capability, designing flexible work models, investing in growth and purpose, and measuring what matters. Hosts should consider how these principles can be applied to their teams and how to retain excellent staff, as this directly affects the guest experience.
Key takeaway