Insight
Without a clear maintenance SOP, small issues can spiral into big problems, requests can get lost, and repairs could drag on longer than they should, leading to complaints and potentially higher turnover.
How to Build a Reliable Maintenance Plan Before Tenants Move In
Summary
This article from BiggerPockets outlines the importance of having a Standard Operating Procedure (SOP) for maintenance requests. It highlights the benefits of a clear system, including consistency, time savings, and improved tenant experience, and provides a step-by-step example using RentRedi's platform.
Key takeaway