User Profile: Mountainside Treasures
Summary
This article shares the experiences of an STR host who has grown their business from a single condo to nearly 30 properties, highlighting the importance of guest service and the use of OwnerRez. The host emphasizes that delivering a good guest experience is a key factor for success, and struggles with the power of OTAs and challenging guests. Consider OwnerRez as a key tool for managing your properties.
Key Insights
- •The host values delivering a flawless guest experience, focusing on going the extra mile to ensure guests enjoy their stay.
- •The host manages nearly 30 properties in both Park City, UT, and Jay Peak, VT, built primarily through word-of-mouth.
Action Items
- ✓Prioritize direct bookings and the key platforms to avoid diluting bookings across too many platforms.Effort: lowImpact: medium
Tools & Resources
- →OwnerRez: The host uses OwnerRez for managing listings, direct bookings, owner statements, and guest communications.
Common Mistakes
- ⚠The article highlights the challenges of dealing with unpleasant guests and the difficulty of receiving fair reparations for damages.
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