Action
Communicate proactively with guests about cleaning expectations prior to checkout.
Medium impact · low effort
My Airbnb Host Messaged Me the Morning of Checkout Asking Me to Start the Laundry and Take the Trash to the Dump Because “Cleaners Are Hard to Find Right Now”
Summary
Guests are being asked to handle cleaning tasks, like laundry and trash removal, due to cleaner shortages. This highlights a struggle for hosts in finding reliable cleaning services. Hosts should anticipate potential issues and communicate proactively with guests to manage expectations and ensure a smooth checkout process.
Key takeaway