Insight
Evolve deflects over 60% of guest support inquiries using AI.
The Vacation Rental Company Deflecting 60% of Guest Inquiries With AI
Summary
Evolve, a hybrid vacation rental company, is leveraging AI to improve owner revenue and guest experiences. They've deflected over 60% of guest inquiries with AI, leading to an 18% increase in owner revenue and a 9% increase in bookings. The company is now focusing on Agent Experience (AX) as the next frontier for AI in the travel industry.
Key takeaway