Insight
Implementing an AI platform for guest inquiries can lead to faster response times and the ability to address inquiries in users' native languages.
Why These Operators Are Skipping the Pilot Phase
Summary
Evolve skipped the pilot phase for its new AI platform, scaling it immediately to handle routine guest inquiries. Within 120 days, they doubled AI resolution rates from 30% to 60%, significantly improving response times and multilingual support.
Key takeaway