Insight
AI development and improvement should be viewed as an ongoing, seamless process rather than distinct pilot and production phases.
IHG and Evolve at Skift Data + AI Summit 2026
Summary
Scaling AI in hospitality hinges on 'boring stuff' like infrastructure and clean APIs, not just technology. IHG and Evolve panelists stress that people, culture, and embracing AI as a continuous process are bigger hurdles. Rewarding AI-driven efficiency is key.
Key takeaway