5 Ways to Create a Guest-friendly Airbnb Digital Guidebook
Summary
This article details how to create a guest-friendly digital guidebook for your Airbnb, emphasizing the benefits of reducing guest questions and enhancing your brand. It explores five methods, ranging from the free Airbnb native guidebook to using design tools like Canva or dedicated third-party apps, offering options for various budgets and needs. Hosts should consider implementing a digital guidebook to streamline operations and improve the guest experience.
Key Insights
- •A well-designed, user-friendly guidebook reduces repetitive guest questions and strengthens your brand.
- •Many hosts spend hours each week answering the same questions again and again.
Action Items
- ✓Review your guidebook from a guest’s perspective: Is everything easy to find? Can guests complete common tasks without reaching out to you?Effort: lowImpact: medium
- ✓Consider creating a digital guidebook that handles guest questions.Effort: lowImpact: medium
Tools & Resources
- →Guidey, FLIPHTML5, Touch Stay, Guest Manual: Digital guidebook on third-party apps: Guidey, FLIPHTML5, Touch Stay, Guest Manual
- →Canva: Design tools like Canva or Figma give hosts endless possibilities for personalization.(canva.com)
- →Notion: Using Notion to create a digital welcome book is an underutilized option that can certainly add a personal touch to your hosting practice.(notion.com)
Common Mistakes
- ⚠If your guide isn’t mobile-friendly, text may be too small, images misaligned, or links difficult to tap.
- ⚠The worst thing you can do is create a wall of text that overwhelms readers.
- ⚠If guests keep asking the same questions despite having a digital welcome guidebook, it may indicate that your guidebook’s design or layout needs improvement.
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Curated by Learn STR by GoStudioM