Airbnb host wakes guest in the middle of the night so she doesn’t miss the northern lights - Upworthy
Summary
An Airbnb host's dedication to guest experience led them to wake a guest to witness the Northern Lights. The host's thoughtfulness highlights the importance of going above and beyond. This action fosters memorable stays and enhances the overall guest experience, leading to better reviews and repeat bookings.
Key Insights
- •The host prioritized the guest's desire to see the Northern Lights.
Action Items
- ✓Consider anticipating guest desires and offering unique experiences.Effort: lowImpact: medium
- ✓Pay attention to your guests' interests mentioned in their messages or reviews to improve their stay.Effort: lowImpact: medium
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Curated by Learn STR by GoStudioM