Airbnb Tests Instacart-Powered Kitchen Stocking: What Professionals Managers Need to Know

about 1 month agoScore: 82
Hosting Operations
Amenities
Guest Communication
Cleaning Systems
Team Management
Airbnb

Summary

Airbnb is piloting a kitchen stocking service with Instacart in select cities. Hosts will unpack and organize groceries, earning $25 per order, but are also responsible for following USDA food safety guidelines. This pilot foreshadows a potential host services marketplace, so hosts should understand the operational and compliance implications.

Key Insights

  • Airbnb is testing a kitchen stocking service where hosts unpack and organize groceries ordered by guests, earning $25 per order plus a bonus.
  • Hosts are required to follow USDA food safety guidelines for handling perishables, introducing new operational considerations.

Action Items

  • Consider the operational burden of managing Instacart deliveries, including delivery window conflicts with cleaning schedules, perishables handling, and staff training in food safety.
    Effort: medium
    Impact: medium

Tools & Resources

  • USDA food safety guidelines: Airbnb links directly to USDA food safety guidelines.

Watch Out For

  • Failing to adhere to USDA food safety guidelines could lead to guest complaints, spoilage, and potential liability issues, despite Airbnb handling the interface and Instacart the delivery.

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