My Airbnb Host Messaged Me the Morning of Checkout Asking Me to Wash the Sheets, Start the Towels, and Haul Trash to the Dump Because “Cleaners Are Expensive,” Then Reminded Me the Cleaning Fee Was Non-Refundable - AOL.com
Summary
An Airbnb guest received a rude message from their host on checkout day requesting they wash sheets, start towels, and haul trash, despite a non-refundable cleaning fee. This highlights a guest experience issue and the potential for hosts to overstep boundaries. It also brings into question the value of cleaning fees and host expectations.
Key Insights
- •The host requested the guest perform cleaning tasks, despite charging a non-refundable cleaning fee.
Action Items
- ✓Consider setting clear expectations for guests regarding checkout procedures. Communicate these in advance.Effort: lowImpact: medium
- ✓Review your cleaning fee structure and explicitly outline what the fee covers in your listing description and house rules.Effort: lowImpact: medium
Common Mistakes
- ⚠Asking guests to perform cleaning duties after charging a cleaning fee can lead to negative reviews and damage your reputation.
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Curated by Learn STR by GoStudioM