An Airbnb Host Tells a Guest That Hot Water Is "Not an Amenity" - 94.5 The Buzz
Summary
This article discusses an Airbnb host's perspective on amenities, specifically the host's assertion that hot water is not an amenity. Hosts should review their listing descriptions and communication to accurately reflect what they offer, and avoid potential guest dissatisfaction.
Key Insights
- •The article highlights a disagreement between a host and guest over what constitutes an amenity. The guest expected hot water to be included, while the host did not consider it a guaranteed feature.
Action Items
- ✓Review your listing description to ensure it accurately reflects all amenities provided, and be clear about any limitations or disclaimers.Effort: lowImpact: medium
- ✓Improve your guest communication by proactively clarifying the availability and limitations of all amenities before booking and upon check-in to manage guest expectations.Effort: lowImpact: medium
Watch Out For
- ⚠Misrepresenting amenities can lead to guest dissatisfaction, negative reviews, and potential disputes. Avoid ambiguity.
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