Affordable Technology for Small Airbnb Hosts—with Henry Bennett
Summary
This podcast episode discusses affordable technology options for small Airbnb hosts (5 units or less) to automate guest engagement and manage cleaning and maintenance. It highlights the potential of text messaging for guest communication and introduces PropertyCare as a solution that integrates with PMS systems, filling a gap in the market for smaller hosts. Hosts with a few properties can explore options to improve their operations and guest experience.
Key Insights
- •The STR industry was affected by COVID which changed the industry with property managers looking to reduce costs, while also dealing with difficulty finding cleaners and maintenance staff.
- •PropertyCare integrates with PMS systems and automates guest communications.
Action Items
- ✓Consider using text messaging as a primary communication method for guests.Effort: lowImpact: medium
Tools & Resources
- →YourWelcome: Henry Bennett is the Cofounder and CEO of YourWelcome, a guest engagement tablet currently used in 15,000 STR properties.
- →PropertyCare: Henry and the YourWelcome team are in the process of launching PropertyCare, a complementary platform to automate guest engagement and manage STR cleaning and maintenance.
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