How to Solve Issues with Your Airbnb Guests By Communicating Effectively

How to Solve Issues with Your Airbnb Guests By Communicating Effectively

about 3 years agoScore: 82
Hosting Operations
Guest Communication
Pricing Strategy
Revenue Management
Airbnb
Problem Guests

Summary

This article discusses a 6-step process for hosts to address guest challenges and provide excellent hospitality. It also delves into revenue management routines, including daily and weekly pricing, and contrasts hotel revenue management with STR revenue management. Hosts should focus on providing exceptional guest experiences and implementing structured revenue management practices.

Key Insights

  • Small daily price changes can increase exposure on OTAs.
  • STR pricing is dramatically harder than hotel pricing due to product uniqueness, booking windows, and operational constraints.
  • Early bookings can indicate underpricing or upcoming events.

Action Items

  • Review bookings daily to identify pricing and demand signals.
    Effort: low
    Impact: medium
  • Implement a 6-step process for handling guest challenges.
    Effort: low
    Impact: medium

Tools & Resources

  • Freewyld Foundry: Freewyld Foundry
  • Get Paid For Your Pad Email List: Get Paid For Your Pad Email List

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