EP192: This Week in the World of Airbnb

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Published: September 29, 2017
Growth & Marketing

Summary

Airbnb is introducing new features, including in-app restaurant reservations in select US cities, and launching experiences in NYC. A recent study highlights that Airbnb guests generate significant revenue for restaurants. Hosts should be aware of these new features and how they can enhance guest experience.

Key Insights

  • 71% of travelers emphasized the importance of trying local cuisine on vacation.
  • Airbnb guests generated $6.5 billion dollars for restaurants around the world between September 2016 and September 2017.

Action Items

  • Focus on the honesty of guest reviews and understand that future guests are unlikely to dig through reviews of previous guests.
    Effort: low
    Impact: medium
  • Consider recommending local restaurants to guests to enhance their experience and capitalize on this trend.
    Effort: low
    Impact: medium

Tools & Resources

  • Airbnb app: Airbnb is rolling out a new in-app functionality that makes restaurant recommendations and allows guests to book a table.
  • Open Homes: Airbnb Co-founder Joe Gebbia has listed his own place on Open Homes.

Common Mistakes

  • The article suggests hosts should not fear leaving a negative review for guests who break the house rules.

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