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Going Beyond with Jordan Regina
Summary
This Beyond Pricing blog post features an interview with one of their People Operations Managers, Jordan Regina, discussing her role and experience within the company. While not directly about STR hosting, it emphasizes the importance of employee engagement surveys and how feedback leads to actionable changes within the company. Hosts can learn from the example of how Beyond Pricing gathers and acts on employee feedback and apply it to their business practices.
Key Insights
- •The company uses an annual engagement survey to gather feedback from employees with a 92% completion rate, which is considered above average for their size.
- •In response to feedback, the company launched initiatives, such as a program to encourage face-to-face meetings, resulting in a 3% increase in social connection scores.
Action Items
- ✓Consider implementing a feedback mechanism for your guests, such as surveys or review prompts, to gather insights on your listing, and use this feedback to improve guest satisfaction and operational efficiency.Effort: lowImpact: medium
- ✓If you are a co-host or have a team, regularly solicit feedback on internal operations to refine processes.Effort: lowImpact: medium
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