How to Solve Issues with Your Airbnb Guests By Communicating Effectively
Summary
This article discusses a 6-step process for hosts to address guest challenges and provide excellent hospitality. It also delves into revenue management routines, including daily and weekly pricing, and contrasts hotel revenue management with STR revenue management. Hosts should focus on providing exceptional guest experiences and implementing structured revenue management practices.
Key Insights
- •STR pricing is dramatically harder than hotel pricing due to product uniqueness, booking windows, and operational constraints.
- •Small daily price changes can increase exposure on OTAs.
- •Early bookings can indicate underpricing or upcoming events.
Action Items
- ✓Implement a 6-step process for handling guest challenges.Effort: lowImpact: medium
- ✓Review bookings daily to identify pricing and demand signals.Effort: lowImpact: medium
Tools & Resources
- →Get Paid For Your Pad Email List: Get Paid For Your Pad Email List
- →Freewyld Foundry: Freewyld Foundry(https://www.freewyldfoundry.com/)
More from Hosting Operations
An Airbnb guest was accused of damaging property and received a payment request with blurry photo evidence, highlighting potential issues with host-guest disputes. This emphasizes the importance of clear communication, proper documentation, and understanding Airbnb's resolution process for handling damage claims. Hosts should have strategies in place to protect themselves against unfair claims.
Airlines canceled over 7,000 flights due to a major blizzard hitting the Northeast, impacting 54 million people. Heavy snow and high winds are expected overnight, causing significant travel disruptions. Hosts should be aware of potential guest cancellations and adjust their strategies accordingly. Consider offering flexible cancellation policies.
RENTAL12's properties have received Booking.com's Traveller Review Awards for 2026, a significant achievement reflecting high guest satisfaction. The company also celebrates its fourth year as an Airbnb Superhost. These awards highlight the importance of consistent guest experience and platform performance in the competitive STR market.
Curated by Learn STR by GoStudioM