“I Loathe Check-Out Times Before 11 am”: Vacation Rental Guests Reveal What Makes Their Stay 5-Stars
Summary
This article shares insights from guest feedback on what makes a vacation rental experience exceptional, with a focus on details like cleanliness, communication, and amenities. Hosts should pay close attention to guest preferences, such as later check-out times and high-quality coffee, to improve reviews and bookings. Implementing these actionable tips can elevate your hosting and ensure guests have an unforgettable stay.
Key Insights
- •Guests prefer check-out times after 11 am and are annoyed by check-out times before 11 am.
- •Providing high-quality coffee, particularly locally sourced beans, enhances the guest experience.
- •Guests appreciate clean and well-maintained properties, matching listing photos to reality, and personalized welcome notes.
Action Items
- ✓Avoid a long list of rules or micro-managing guest stays, and if concerned, check guest reviews from previous hosts.Effort: lowImpact: medium
- ✓Hire professional cleaning services to maintain the highest standards of cleanliness and pay attention to details.Effort: mediumImpact: medium
- ✓Equip your property with modern amenities like reliable high-speed internet, spaces to charge electronics, and consider smart home devices.Effort: mediumImpact: medium
- ✓Create a comprehensive guidebook featuring local attractions, dining options, and unique experiences.Effort: mediumImpact: medium
- ✓Ensure your property is spotless and well-maintained, with pictures matching the actual space, and offer a personalized welcome.Effort: lowImpact: medium
- ✓Maintain open communication from booking to checkout and be responsive to guest concerns.Effort: lowImpact: medium
- ✓Consider offering later checkout times to attract more bookings and differentiate yourself from competitors.Effort: lowImpact: medium
- ✓Invest in high-quality linens, essential toiletries, and necessary kitchen appliances, utensils, and basic pantry items.Effort: mediumImpact: medium
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