New Hospitality Brand Freewyld Launches in August (Ep581)
Summary
This podcast episode features an interview with Eric Mueller of FreeWild, a new hospitality brand focused on converting old vacation rental communities and boutique hotels into modern short-term rental experiences. The discussion focuses on the brand's attention to detail in creating a superior guest experience, from design to technology. Hosts can gain insights into enhancing their guest experiences by focusing on details like seamless check-in and thoughtful design elements.
Key Insights
- •FreeWild focuses on converting old vacation rental communities and boutique hotels into modern short-term rental experiences with high-level design and guest-focused amenities.
- •The importance of the first 15 minutes of a guest's check-in experience, including seamless access, cleanliness, welcoming atmosphere, and immediate access to amenities like Wi-Fi can significantly impact the overall guest satisfaction.
Action Items
- ✓Review and improve your check-in process. Consider the first 15 minutes of a guest's arrival and identify potential pain points, such as difficulty accessing the property or finding the Wi-Fi password. Use smart home tech to streamline.Effort: mediumImpact: medium
- ✓Evaluate the design and functionality of your property. Put yourself in the guest's shoes and assess elements like furniture comfort, lighting, and overall aesthetics to ensure they align with your brand and create a positive experience.Effort: mediumImpact: medium
Tools & Resources
- →Instagram: Follow FreeWild on Instagram at stayfreewild to follow their launch journey and see behind-the-scenes content.
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