Unreasonable hospitality is the future of short-term rentals (Ep 600)
Summary
This podcast episode discusses the concept of "unreasonable hospitality" and how it is becoming a key factor for success in short-term rentals. Hosts are encouraged to go above and beyond for their guests, focusing on creating memorable experiences and human connections beyond just service and property standards. It's recommended to explore this concept to enhance guest satisfaction and build a brand that guests will share with others.
Key Insights
- •Humans are seeking experiences they can create memories and tell stories about.
- •The short-term rental industry is moving towards hospitality being a key factor for success.
Action Items
- ✓Consider the ways to create those authentic connections with guests in properties.Effort: mediumImpact: medium
Tools & Resources
- →Setting the Table: The book "Setting the Table" by Danny Meyer is mentioned.
- →Unreasonable Hospitality: The book "Unreasonable Hospitality" by Will Guidara is mentioned.
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Curated by Learn STR by GoStudioM