AIRBNB HOSTS: Put More Effort Into Making Your Home Accessible for EVERYONE (With Vertical Blonde)

2.4K viewsabout 6 years ago19m 52sScore: 82

Richard Fertig

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intermediate
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Guest Communication

Summary

This video features Richard Fertig interviewing Sarah Foley from Vertical Blonde about accessibility in short-term rentals. Sarah shares her personal experiences as a wheelchair user and emphasizes the importance of considering the emotional and practical needs of guests with disabilities, not just meeting the minimum code requirements. They discuss the huge business opportunity around accessibility and the need for greater awareness and empathy.