One SIMPLE AIRBNB TIP that Saved Me $20,000 Last Month!! (every host should do this)

Summary

Richard Fertig discusses an Airbnb incident where he avoided a $20,000 loss by keeping all communication on the Airbnb platform and maintaining a professional, empathetic, and firm stance. He highlights the importance of upholding the platform's terms and conditions, which led to Airbnb siding with him in a dispute with guests who tried to cancel a peak-season reservation.