Want more referrals, customers, & revenue? Then prioritize delight! #entrepreneurship

1.6K viewsover 1 year ago0m 59sScore: 80

Richard Fertig

Growth & Marketing
intermediate
Guest Reviews
Repeat Guests
Pricing Strategy
Revenue Management
Guest Communication

Summary

This video discusses the importance of prioritizing customer delight in short-term rentals to increase pricing power, repeat business, and overall brand value. By focusing on creating a memorable and enjoyable experience for guests, hosts can justify higher prices and build a loyal customer base that leads to long-term success and ultimately increase the value of their business if they decide to sell.