VRS573 - From Personal Touch to Operational Success: Innovative Hospitality with Nick Russell

Summary

In this episode, Heather Bayer interviews Nick Russell, COO/VP of The Cottages on the Key, focusing on their unique approach to hospitality, which is rooted in core company values and contributes significantly to guest satisfaction and positive relationships with owners. Nick emphasizes the importance of having clear standards, empowering employees, and fostering open communication across all departments to create memorable guest experiences.