AI and Human Power Combined: Transforming the Guest Experience with Real-Time Support with Extenteam

Summary

This episode of the Hospitable Hosts podcast features Nicholas Falldine, Head of Product at Extenteam, discussing how AI and human support can be combined to improve guest experience in short-term rentals. He emphasizes the importance of blending AI's efficiency with human touch, noting that it is not about replacing people with AI, but rather to empower people using it. The episode highlights the benefits of using AI for rapid responses and streamlining communications, while still maintaining the human element for handling complex issues and personalization.