3 Steps to Turn Airbnb Guests into RAVING Fans! (and repeat customers)

Summary

In this video, Richard Fertig details a 3-step plan to earn repeat guests who are Raving Fans. The steps are: 1) Know Your Tribe by knowing *who* you are trying to attract; 2) Provide Reality Over Expectations by exceeding what guests are anticipating; 3) Excellent Communication by remaining warm, friendly, and hospitality-focused.