Get 5-star reviews just by changing the messages you send to your guests

Summary

The video suggests sending specific messages to guests upon check-in and check-out to increase the likelihood of receiving 5-star reviews. The check-in message encourages guests to inform the host immediately of any issues so they can be addressed. The check-out message prompts guests to refrain from leaving a review if their stay wasn't 5-star, allowing the host to address concerns privately and fix it for future guests.