Airbnb Failed. Now everything is changing.
Summary
This video discusses how Airbnb has changed from its original intention of connecting travelers with local hosts, to becoming a platform used to scale and build an investment portfolio. While this has created challenges for hosts, the presenter shares that focusing on unduplicatable qualities like customer service, a great customer vibe, and providing amenities like kitchens will help hosts set themselves apart. Further, hosts can use multi-channel marketing, direct booking, and find cost savings to adapt.
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