Focus Session - Inbox & Broadcast Feature

OwnerRezAug 19, 202615m 10s3 viewsScore 92
Hosting Operations
intermediate
OwnerRez
Guest Communication
Automation
Multiple Properties
Airbnb
M

Summary

AI-generated

This webinar demonstrates OwnerRez's Unified Inbox enhancements and the new Broadcast feature. It covers navigating integrated Airbnb/VRBO threads, using Rezzy AI for sentiment analysis and suggested responses, and sending mass emergency notifications to specific groups of guests via SMS and channel messaging.

Key insights

  • OwnerRez maintains separate message threads for the same guest depending on the communication method (e.g., one thread for SMS and another for Channel messaging) to prevent platform confusion.

Mistakes to avoid

  • Failing to use the 'Preview' button before sending a Broadcast, which can lead to errors in field code population across multiple guest messages.

Tools & resources

  • Rezzy AItool

    An AI-powered assistant within OwnerRez that handles sentiment analysis and drafts guest replies.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial