Communicating Trip Insurance to Guests is Essential

HospitableJun 11, 20260m 46s114 viewsScore 85
Hosting Operations
intermediate
Guest Communication
Insurance
Revenue Management
Airbnb
VRBO
M

Summary

AI-generated

Paul from Cozy Cohost shares his strategy for reducing refund disputes and protecting revenue by proactively communicating trip insurance to guests. By using a multi-touchpoint communication strategy—from listing descriptions to automated booking messages—hosts can ensure guests are aware of their options, leading to smoother cancellations and fewer conflicts.

Key insights

  • Transparency in listing descriptions regarding trip protection helps guests make the right decision for their specific travel needs and reduces later disputes.

Mistakes to avoid

  • Failing to remind guests about trip insurance multiple times, which leads to guests claiming they 'didn't know' it was an option when they need to cancel.

Tools & resources

  • Hospitabletool

    A property management software used to automate guest messaging, listing management, and direct bookings.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial