Your New Guest Portal

OwnerRezAug 19, 20265m 30s9 viewsScore 88
Hosting Operations
intermediate
Automation
OwnerRez
Guest Communication
Insurance
Check-in
M

Summary

AI-generated

OwnerRez introduces 'My Stay', a modernized guest portal designed to streamline the post-booking experience. The portal uses a checklist-style interface to guide guests through essential tasks like signing rental agreements and submitting security deposits, while providing hosts with a real-time tracking dashboard to monitor completion status.

Key insights

  • OwnerRez is positioning the portal as a long-term hub for guest interaction, with planned features including identity verification, upsells, and direct messaging.

Mistakes to avoid

  • Failing to check the 'Requirements' dashboard before check-in; the new system makes it easy to see if a guest hasn't signed the legal agreement yet, which is a significant liability.

Tools & resources

  • OwnerReztool

    A comprehensive property management system used to automate the guest portal and booking requirements.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial