5 Emergencies We Handled Remotely This Week

Kylee & Steven - Short Term Rental ExpertsJul 15, 20269m 16s8 viewsScore 95
Hosting Operations
intermediate
Problem Guests
Maintenance
Airbnb
Guest Communication
Automation
M

Summary

AI-generated

Experts Kylee and Steven detail five real-life STR emergencies managed remotely, highlighting the necessity of having 'boots on the ground' and backup physical systems. They provide specific tactics for handling trespassers, preventing sewer gas smells (dried P-traps), managing heat-related equipment failures, and navigating Airbnb's strict safety deactivation protocols.

Key insights

  • Airbnb will immediately de-list a property upon a guest's safety report (like a gas leak) and may take over a week to reinstate it, even after receiving professional repair proof.

Mistakes to avoid

  • Relying on old smart lock models that do not provide low-battery notifications to the host's phone.

Tools & resources

  • Kwikset Halotool

    A smart lock recommended for its proactive low-battery alert feature.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial