A #propertymanagement company once offered a tipping system in exchange for better treatment 😩

403 viewsPublished: October 7, 20230m 45sScore: 75
Hosting Operations
intermediate
Guest Communication
Problem Guests
Team Management

Summary

The host discusses the importance of understanding that not all clients are worth keeping, even if they are willing to pay. She references the 80/20 rule, suggesting that 20% of clients will cause 80% of the work, and these are often the clients that are nagging and critical. The host suggests releasing bad clients in order to free up time and resources to get the job done.

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